2009 by Hellasfishfarm Company
The smallest quantity that can be ordered is the content of each plastic bag.
The smallest quantity that can be ordered is the 1/6 of the box, so that you can order the 1/6 or the 1/3, 1 or 2 boxes etc. with one type of fish.
The smallest order is 5 boxes.
Please send your order through fax, e-mail or by phone. We will send you a temporary bill to be approved
All fish are delivered in special plastic bags with oxygen in special packaging systems with stickers that show the delivery information.
Box size standard: 60cm x 40cm x 35cm
Weight: 12 kilos per box
The fish transferred are not fed for two days prior to the dispatch, so that the water in the plastic bags will not to be contaminated. The packing quantity per fish in the stock list are only directive forces. We have the right to change the fish quantity of the packing in case of long flights or time of immobility.
Under normal conditions of flight, we guarantee a 95 % percent living fish on arrival, without any external recognisable signs of disease.
Demands for compensation in case of DOA (Death on Arrival) must be made in writing by the buyers through fax or e-mail, within 12 hours of the arrival of the fish.
Moreover, photos of each DOA are required as proof and confirmation and in any case must be sent through e-mail within 12 hours of the arrival of the fish. We only accept quality photos, which prove the details of the allegation. We do not provide compensation for the transport, packaging or the cost for the sent documents. In case the buyer becomes aware of a loss on arrival due to inappropriate transportation, he must report it to the responsible company as soon as the products are received. Surely you comprehend that we cannot provide compensation for any loss during transportation.
Guarantee for diseases and damages that appear later on fish is not offered.
The customer, by submitting an order, clearly takes on all the risks and obligations that arise from the laws on animal epidemic and import in trafficking animals. We do not cover any expenses that occur from the appearance
of a disease.